Terms of Service

1. Acceptance of Terms

By visiting, browsing, or using the Site in any way, you confirm that you:

• are at least 18 years of age (or have the legal capacity to enter contracts in your jurisdiction);
• have read, understood, and agreed to these Terms; and
• accept our Privacy Policy and Cookie Policy, which are incorporated by reference.

If you do not agree with any part of these Terms, please discontinue use of the Site immediately.

2. Description of Services

DLOG Service S.R.L. ("DLOG", "we", "us") is a technology company registered in Italy (registered office: Viale Certosa N 218, 20156 Milano, MI, Italy). We provide, among other things:

• Digital Services — web development, mobile application development, UX/UI design, cloud infrastructure, cybersecurity, IT consulting, managed IT support, e-commerce solutions, SEO & digital marketing, and data analytics.
• Communications Services — VoIP telephony, virtual numbers, DID numbers, SMS messaging, toll-free numbers, SIP trunking, number porting, and unified communications solutions.

Specific engagements are governed by separate written agreements or statements of work signed by both parties. In the event of any conflict, the individual service agreement prevails over these Terms.

3. Acceptable Use

You agree to use the Site and our services only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• attempt to gain unauthorised access to any part of the Site or its underlying systems;
• transmit any unsolicited commercial communications (spam) through our infrastructure;
• use the Site to distribute malware, conduct phishing attacks, or engage in any other malicious activity;
• reproduce, duplicate, copy, sell, or exploit any portion of the Site without prior written permission;
• use automated scraping, crawling, or data-harvesting tools beyond what is explicitly permitted;
• impersonate DLOG, its employees, or any other person or entity;
• post or transmit content that is unlawful, defamatory, obscene, or otherwise objectionable.

We reserve the right to suspend or terminate access for any user who violates these acceptable use requirements, without notice.

4. Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the exclusive property of DLOG Service S.R.L. or its content suppliers and is protected by Italian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal or internal business evaluation purposes only. No other right, title, or interest is transferred.

If you wish to reproduce or use any content from the Site for any other purpose, you must obtain written consent from us in advance at contact@dlogservice.com.

5. Disclaimer of Warranties

The Site and all information, content, and materials on it are provided "as is" and "as available" without any warranty of any kind, express or implied, to the fullest extent permitted by applicable law.

DLOG expressly disclaims all warranties, including but not limited to:

• implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• warranties that the Site will be uninterrupted, error-free, or free of viruses or other harmful components;
• warranties regarding the accuracy, completeness, or timeliness of any information on the Site.

Nothing in these Terms shall affect your statutory rights as a consumer under applicable Italian or EU law.

6. Limitation of Liability

To the maximum extent permitted by law, DLOG Service S.R.L., its directors, employees, affiliates, and agents shall not be liable for any:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profits, revenue, data, goodwill, or business opportunity;
• damages arising from your inability to access or use the Site;
• damages resulting from reliance on information obtained through the Site.

Where liability cannot be excluded by law, our total aggregate liability for any claim arising from these Terms or your use of the Site shall not exceed EUR 500 or the amount paid by you to DLOG in the twelve months preceding the claim, whichever is greater.

7. Indemnification

You agree to indemnify, defend, and hold harmless DLOG Service S.R.L. and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your violation of these Terms;
• your violation of any applicable law or third-party rights;
• any content you submit or transmit through the Site.

8. Third-Party Links

The Site may contain links to third-party websites or services for informational purposes. These links do not constitute an endorsement or recommendation. DLOG has no control over, and accepts no responsibility for, the content, privacy practices, or availability of any linked third-party site.

When you navigate away from our Site, we encourage you to read the terms and privacy policies of any third-party services you use.

9. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR) and the Italian Privacy Code (D.Lgs. 196/2003, as amended by D.Lgs. 101/2018).

For information about how we use cookies and similar technologies, please see our Cookie Policy.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Italy, without regard to its conflict-of-law provisions.

Any dispute arising out of or in connection with these Terms — including disputes regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the Courts of Milan (Tribunale di Milano), Italy, except where mandatory consumer-protection laws of your country of residence require otherwise.

Nothing in this clause prevents either party from seeking urgent interim or injunctive relief before any competent court.

11. Amendments

We may revise these Terms at any time at our sole discretion. Material changes will be notified by updating the "Last updated" date at the top of this page. For significant changes, we may also provide notice via the Site.

Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Site.

12. Contact

If you have questions about these Terms or wish to report a potential violation, please contact us:

• Email: contact@dlogservice.com
• Post: DLOG Service S.R.L., Viale Certosa N 218, 20156 Milano, MI, Italy
• Website: www.dlogservice.com