This Privacy Policy explains how DLOG Service S.R.L. collects, uses, stores, and protects personal data in connection with its website and services, in compliance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and applicable Italian legislation.
1. Who We Are — Data Controller
The Data Controller is:
For any data protection enquiries, please contact us at the email address above, marking the subject line "Data Protection".
2. Data We Collect
2.1 Data you provide directly
- Contact form submissions: full name, email address, company name (optional), service of interest, and message content.
- Email correspondence: any personal data contained in emails you send us.
2.2 Data collected automatically
- Technical data: IP address, browser type and version, operating system, referring URL, pages visited, and time of visit — collected via server logs and analytics tools.
- Cookie data: as described in our Cookie Policy.
2.3 Data we do not collect
We do not knowingly collect special-category data (e.g. health, racial origin, religious beliefs, biometric data) through this website, nor do we collect payment card details directly.
3. Legal Basis for Processing
We process personal data only where a valid legal basis exists under Article 6 GDPR:
- Consent (Art. 6(1)(a)): for optional analytics cookies and direct marketing communications, where you have given explicit consent.
- Contract (Art. 6(1)(b)): where processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
- Legal obligation (Art. 6(1)(c)): where processing is required to comply with a legal obligation (e.g. tax, accounting, or regulatory requirements).
- Legitimate interests (Art. 6(1)(f)): for website security, fraud prevention, service improvement, and responding to enquiries. We balance our interests against your rights and will not rely on this basis where your interests override ours.
4. How We Use Your Data
- To respond to your enquiries and contact-form submissions.
- To provide, operate, and improve our services.
- To send service-related communications (e.g. project updates, invoices).
- To send promotional communications about our services, where you have consented or we have a legitimate interest and you have not opted out.
- To analyse website traffic and usage in aggregate form to improve user experience.
- To comply with our legal and regulatory obligations.
- To detect, prevent, and address technical issues or fraudulent activity.
5. Sharing Your Data
We do not sell, rent, or trade your personal data. We may share data with:
- Service providers acting as data processors: hosting providers, analytics services, email infrastructure providers, and project management tools — bound by data processing agreements and permitted to process data only on our instructions.
- Professional advisers: lawyers, accountants, and auditors, where required in the ordinary course of business and under professional confidentiality obligations.
- Regulatory and law-enforcement authorities: where we are legally required to disclose data, or to protect the rights, property, or safety of DLOG Service, our clients, or others.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred as part of that transaction, subject to equivalent protection obligations.
6. International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission;
- Transfers to countries recognised by the European Commission as providing an adequate level of data protection.
You may request further information on these safeguards by contacting us.
7. Data Retention
- Contact form and enquiry data: retained for up to 3 years from the date of last contact, or as long as necessary to fulfil the purpose for which it was collected.
- Client contract data: retained for 10 years in accordance with Italian civil and tax law obligations.
- Website analytics data: retained in aggregate, anonymised form for up to 26 months.
- Marketing consent records: retained until you withdraw consent, plus an additional period as required for legal compliance.
When data is no longer required, we securely delete or anonymise it.
8. Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR. To exercise any of these rights, please contact us at contact@dlogservice.com.
- Right of access (Art. 15): to obtain confirmation of whether we process your data and to receive a copy of it.
- Right to rectification (Art. 16): to request correction of inaccurate or incomplete data.
- Right to erasure (Art. 17): to request deletion of your data where it is no longer necessary, or where you withdraw consent and no other legal basis applies.
- Right to restriction of processing (Art. 18): to request that we limit how we use your data in certain circumstances.
- Right to data portability (Art. 20): to receive your data in a structured, commonly used, machine-readable format where processing is based on consent or contract and carried out by automated means.
- Right to object (Art. 21): to object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
We will respond to requests within 30 days. Where requests are complex or numerous, we may extend this period by a further two months, informing you accordingly.
9. Cookies
Our website uses cookies and similar technologies. For full details of the cookies we use, why we use them, and how to manage your preferences, please read our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our website and services are directed at business professionals and are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us immediately and we will take steps to delete it.
12. Contact Us & Supervisory Authority
For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the Italian data protection supervisory authority:
You may also lodge a complaint with the supervisory authority of your country of habitual residence.
This Privacy Policy was last updated on 1 January 2026. We may update it periodically to reflect changes in our practices or applicable law. Material changes will be communicated on this page with an updated effective date.